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The player from Germany is asking for a deposit refund after refusing to complete the deposit wagering requirements. The player from British Columbia has been waiting for a withdrawal for less than two weeks. The player from Finland deposited 20 euros and received free spins. After other deposits and wins of around 2000 euros could not be withdrawn, the winnings suddenly dropped to about 50 euros. Casino cited unfinished free spins and subsequent deposits being treated as bonus money as the reason.

These codes are often available through the promotions page or special email offers. Using a promo code during the deposit process can unlock extra benefits, enhancing your gaming experience. Before you start playing with your casino bonus, make sure you fully understand the wagering requirements. These conditions can significantly affect your ability to withdraw winnings.

Eventually, the casino had agreed to credit back the cancelled bonus to the user’s account as a compromise. The user had confirmed that he successfully reactivated the bonus and considered the issue resolved. The player from Germany had reported a problem after a game error which resulted in him losing his winnings of 149 Euros earned from free spins. We had requested additional information from the player to investigate the matter further.

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Player’s withdrawal has been confiscated.

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Player struggles with verification requirements.

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However, the player encountered another problem with their KYC verification process, where their proof of residence was initially rejected. Upon resubmission, the casino accepted the document and the player was able to withdraw their winnings. The player from Germany had experienced a delay in the withdrawal process of his winnings from an online casino. Initially, the player had an outstanding withdrawal of €2500, with €1500 already having been transferred.